Our management team runs the business on behalf of our Board:
Jane Warnes -
Jane joined Cotman in 1992 as a Housing Management Officer
having previously worked in the Housing and Planning departments at
Norwich City Council. She has since held the positions of Area
Housing Manager, Operations Manager and Director of Neighbourhood
and Support Services at the association. Jane was appointed to the
position of Managing Director in April 2014.
Jane studied for the Chartered Institute of Housing's
professional qualification at Anglia Ruskin University in
Chelmsford and is a corporate member of the Chartered Institute of
In 2011, Jane completed a Masters degree in Business
Administration from the University of East Anglia, where she was
awarded the Norwich Business School Prize for the best overall
performance by an MBA student.
- Head of Service Delivery
Jameel was appointed to the position of Head of Service Delivery
at Cotman in April 2014. He was previously Warwick District
Council's Head of Housing and Property Services since 2010 with
responsibility for strategic housing, the housing landlord function
(providing services for some 6,000 tenants and leaseholders) and
the repairs and maintenance of the Council's corporate assets.
Before joining Warwick he held the positions of Housing and
Regeneration Manager, Regeneration Manager and Senior Policy
Officer at Hull City Council, Walsall Housing Group and Sandwell
Jameel was a Non-Executive Director for Black Country Housing
for 9 years and has been a member of Joseph Rowntree's Place
Strategy Group. He holds a LLB (Hons), a LLM in Commercial and
Corporate Law from the London School of Economics and a MBA with
Lisa Clark - Assistant
Lisa joined Cotman in March 2014 as Assistant Accountant.
Lisa has worked in finance and accounting roles for 24 years -
22 years at Aviva and more recently Norfolk County Council.
Responsibilities in a variety of roles have included credit
control, expense management and reporting, finance planning and
reporting, finance system user testing, governance of offshored
finance processes and balance sheet reconciliation
Lisa is part qualified Chartered Institute of Management
Accountants and holds a CIMA diploma in management accounting. She
is also a Member of the Association of Accounting Technicians.
- Corporate Services Manager
Sally joined Cotman in 1996 as PA to the Chief Executive from
the very different world of PR and sports marketing in
London. In 2001, she completed the Chartered Institute of
Personnel and Development professional qualification, becoming a
chartered member in 2007.
In addition to human resource management, Sally has overall
responsibility for providing governance and admin support to the
Board of Management, the customer liaison function and facilities
Kerry Diggens - Lettings Team Leader
Kerry joined Cotman in
June 2000, covering maternity leave in the Finance Department ,
she moved to the Allocations team in 2014, and following
Cotman's restructure in January 2016, was appointed Lettings Team
Leader. In her current role she specialises ensuring her team are
making sustainable lettings, whilst keeping void costs and re-let
times to a minimum. In Kerry's spare time she is a huge football
fan and has a season ticket for her beloved Norwich City Football
Nicola Fountain - Tenancy Services Team Leader
Nicola joined Cotman in
September 2013 on a career break as a Police Officer for several
years with the Norfolk Constabulary. In her current role she
specialises in tenancy enforcement and effectively managing
anti-social behaviour. Nicola enjoys skiing and world
travel. She has a degree in Travel and Tourism Management and
is currently working to her CIH Level 4 Certificate in
Nicky Galwey-Woolston -
Support and Tenancy Services Manager
Nicky joined Cotman in this role in September 2012. Nicky
manages our sheltered housing, older people's outreach and tenancy
Nicky has 22 years' experience of working in the housing sector,
both for Local Authorities and Housing Associations. She has worked
in front line housing management, housing strategy and has managed
housing support teams. Nicky is a corporate member of the
Chartered Institute of Housing.
Nigel Gardiner - Property
Nigel joined Cotman in 1999 as a Property Surveyor having
previously spent 7 years in a similar role with another local
Nigel studied for and completed a BSc (Hons) Building Surveying
Degree at Anglia Ruskin University in Chelmsford in 2002.
Nigel undertook a Developing Manager Training Programme at the
Roffey Park Institute in 2005 and was promoted to his current role
of Property Services Manager in 2006.
Teresa Goldson - Money
Wise Home Safe, Project Manager
Teresa was appointed as Project Manager for Cotman Housing
Association's MoneyWise HomeSafe BIG Lottery project in January
2013 having previously been Head of Enterprise and Awards for
London and The South East at The Princes Trust.
Teresa is a qualified teacher of Post Compulsory (+16) Education
with additional qualifications in Adult Dyslexia Support.
Teresa's career background is in developing and delivering training
programmes for hard to reach and excluded adults and communities
including Community Learning, Prison Education and Work-based
Training. Teresa has led several projects funded by BIG
Lottery, the Skills Funding Agency and ESF.
In 2012 Teresa was appointed a Trustee of North East Suffolk
Citizens Advice Bureau taking the lead on identification and
development of Trustee Skills.
Amanda Parnell - Customer
Amanda joined Cotman Housing Association in July 2006 as the
Senior Customer Services Officer, having previously worked for a
local authority via a contractor as a tenant liaison officer, and
with a long history in customer services. Amanda was appointed
Customer Liaison Manager in Dec 2015. Amanda is currently a member
of the Chartered Institute of Housing Eastern Regional Board, and
she has previously been a trustee for Norwich & Central Norfolk