Fire safety guidance for customers

Our sincere and heartfelt condolences are with those who have been affected in any way by the tragic fire at Grenfell Tower in London. 

While it's too early to comment on the possible causes of the fire, we would like to reassure residents that fire safety is of critical important to us and we carry out a range of measures to keep our residents and homes safe.

  • We meet regularly with the fire service to consider fire risk assessments and safety of our residents and homes.
  • We work with independent fire advisory services to rigorously test and challenge our existing arrangements.
  • All of our blocks have an up-to-date fire risk assessment.
  • We carry out regular tests of fire safety equipment and building inspections, in line with regulations.

We have taken a number of additional steps following the Grenfell Tower fire. These include:

  • We have already checked the external cladding at all of the affordable housing blocks we own with six storeys or more. None of the cladding is the same that was used at Grenfell Tower.
  • We have already decided to fit sprinkler systems to all of our affordable housing blocks of 6 storeys or more.
  • We have increased our staff presence at some tower blocks to reassure residents and provide safety advice.
  • We have reviewed the fire risk assessments for all of our tower blocks with six storeys or more.

Fire safety guidance

Our fire safety guidance applies to all customers, especially those living in flats, and is available in the customers section of our website.

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