Our performance

We regularly measure our performance to make sure you get the best service. This table concentrates on areas that we know are important to you. Take a look and tell us what you think.


April 2016 - June 2016

How quickly did we re-let our homes? 13.76 days
Rent collection 88.74%
Repairs completed on time
Emergency repairs 98.98%
Routine repairs 97.66%
Customer satisfaction
Responsive Repairs 92.90%
Gas Servicing 97.10%
Community Safety 89.70%
Grounds Maintenance 87.80%
Estate Cleaning 81.00%
Aids & adaptations 88.00%
Major Works 71.40%
New Tenants 97.00%
Copyright 2017 Cotman Housing Association Ltd     Terms and conditions | Site map | Privacy and cookie policy | Board and employee log-in