Our performance

We regularly measure our performance to make sure you get the best service. This table concentrates on areas that we know are important to you. Take a look and tell us what you think.


Dec 2016

How quickly did we re-let our homes? 9.85 days
Rent collection 95.85%
Repairs completed on time
Emergency repairs 98.89%
Routine repairs 93.69%
Customer satisfaction
Responsive Repairs 92.20%
Gas Servicing 96.40%
Community Safety 90.90%
Grounds Maintenance 83.00%
Estate Cleaning 79.60%
Aids & adaptations 100.00%
Major Works 72.20%
New Tenants 97.00%
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