We take community safety seriously and have standards for
dealing with anti-social behaviour.
When you become a Cotman tenant you agree not to cause nuisance,
distress, annoyance, or harassment to neighbours. You are also
responsible for the behaviour of all members of your household and
We define anti-social behaviour as an activity which has a
negative impact on other people and interferes with people's rights
to live peacefully in their homes and surrounding areas. Different
people are distressed or alarmed by different types of behaviour
and activity. We will not always get involved in everything
that is reported to us as causing a nuisance. This will depend on
how severely it affects others, how often it is happening and
whether the behaviour is unreasonable.
How we can help
Report issues to our Tenancy Services Team. You can
contact them by email firstname.lastname@example.org
or phone 01603 731688.
We investigate all reports of anti-social behaviour. If you are
reporting something that we don't consider to be anti-social
behaviour, such as general household noise, we will still talk to
you about it and give advice and assistance but we will not open an
anti-social behaviour case.
We aim to respond to complaints quickly. We will:
- Get back to you on the same day if you report serious
anti-social behaviour or harassment, for example where violence,
including domestic abuse and hate crime, is involved
- Respond to other anti-social behaviour or harassment complaints
within 3 working days
- Keep you informed during our investigations
- Take appropriate action on a case-by-case basis.
How we can
We support all victims of anti-social behaviour. If the problem
is being caused by one of our tenants, we may:
- Issue verbal and written warnings
- Make referrals to mediation services
- Set up Acceptable Behaviour Contracts (ABCs)
- Consider legal action or eviction if we cannot resolve the
problem in any other way
- We will work with the council, the police and other
- We can also work with other landlords and the Council if the
person causing the problem is not our tenant
You should always report serious anti-social or criminal
behaviour to the police. Or you can call Crimestoppers anonymously
on 0800 555 111.
Harassment causes alarm and distress. It's usually more
deliberate and targeted than anti-social behaviour. We take any
form of harassment very seriously and will investigate any reports.
Contact our Tenancy Services Team on 01603 731688 or email@example.com.
Try speaking to your neighbour first. Sometimes people don't
realise how much noise they are making. They might not even realise
they are causing a nuisance to others. If you are concerned or
would like some advice about how to approach your neighbour, please
contact our Tenancy Services Team who are happy to give advice. If
after you have spoken to your neighbour things don't improve, let
our Tenancy Services Team know.
Some councils have a quick response out-of-hours noise team.
They can issue fines if noise is at an unacceptable level. They can
also confiscate equipment like stereos if things don't improve.
You can also call the police about anti-social noise.
Drug dealing is a serious crime. You should report it
immediately to the police and our Tenancy Services Team. Or if you
want to remain anonymous call Crimestoppers on 0800 555 111.