Report a repair

If you rent a home

Sign in to your online account  to report a repair.

Give as much detail as you can. This will help us to plan your repair more quickly.
 

Once you've logged a repair online

Your repair will be passed to our contractor who will contact you to arrange an appointment.

Call us on 0845 850 9574 (local rate from all UK landlines) or 01772 667075 (calls from a mobile are charged at your usual tariff so will be free if you have free minutes and are within your allowance).
 

If it's an emergency

Don't report emergencies online - like burst pipes or gas leaks. Telephone us immediately on 0845 850 9574 (local rate from all UK landlines) or 01772 667075 (calls from a mobile are charged at your usual tariff so will be free if you have free minutes and are within your allowance).

Downloads
Image of opening quote mark
"We were 100% compliant with gas servicing regulations in 2014/15, reflecting our commitment to customer safety"
Customer Annual Review 2015
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