Want to move home? We may be able to help if you're
- A home in a different area
- A larger or smaller property
- Added support and security as you grow older.
Will I get a transfer/exchange?
A transfer is when an existing customer moves to a vacant
property owned by us or another social housing landlord.
We'll try to meet your housing needs wherever possible but we do
not maintain a transfer list. We allocate all our properties using
the relevant local authority. We can also help indirectly by
offering assistance with local authority transfer procedures and
completing welfare reports on your behalf.
You need to be aware that:
- There's a high demand for transfers. You'll need to be as
flexible as possible with your choice of area and property
How does it work?
Many councils operate the 'choice-based lettings' system. This
is where available properties in the local authority area are
advertised online, in the local free paper or are sent directly to
applicants. You have to bid for a property and meet a series of
criteria. The successful bidder will be someone who's been
registered the longest in the highest band eligible for that
Choice-based lettings work differently from council to council.
Some advertise all properties and existing residents have to bid
alongside new applicants. Others keep a small percentage of
properties - typically 20% - for transfer applicants. Our tenants
benefit from being able to bid for these. You're able to apply for
a transfer with any of the social landlords operating in the
Want to transfer?
Contact the tenancy services team for advice on 01603
A mutual exchange is where you 'swap' properties with another
housing association or local authority tenant. It's often an
effective way to find a new home.
Exchanges are subject to certain rules such as property size,
specialist properties and satisfactory conduct of tenancies. They
can only take place with the consent of both landlords.
How to find an exchange
- Register with Homeswapper. It's a
national network of over 500 landlords where you can find suitable
- Advertise in shops in the areas you wish to exchange
- Advertise in a local newspaper.
Need more help? Call us on 01603 731688
for advice and guidance.
Will I get a
You'll need permission from us to transfer or exchange - but
it's rare for us to turn someone down. Sometimes this happens
- Have rent arrears
- Owe us money for repairs
- Have not kept their home in good condition
- Have broken their tenancy conditions
- Want to move to a home that is too large or small for their
- We don't have permission from everyone involved.