Our performance

We regularly measure our performance to make sure you get the best service. This table concentrates on areas that we know are important to you. Take a look and tell us what you think.

 

March 2020

Rent
How quickly did we re-let our homes?

17 days

Rent collection

100%

Repairs completed on time
First time fix, responsive repairs

85%

Emergency Repairs

96%

Customer satisfaction
Responsive Repairs

94%

New Tenants 95%
Grounds Maintenance & Communal Cleaning 82%
Gas Servicing 89%
ASB Case Handling 97%
Income Collection 100%
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