Sustaining communities

We want our communities to thrive. We support customers by helping them run activities to improve facilities and community spirit on estates. We also help customers overcome barriers by providing expert support.

Tenancy support
Financial inclusion
Tackling worklessness

Tenancy support

Sometimes customers need a little bit of extra help. We work with these local experts:

  • Together for those with mental health difficulties
  • Stonham, Cara and Family Mosaic for tenancy support
  • Leeway for victims of domestic violence
  • Mencap for those with learning difficulties

Tenancy services officers make referrals to housing support agencies when a need is identified. They offer tenancy support free of charge where this service is available.

Financial inclusion

We help customers manage their money effectively and independently by:

  • Working in partnership with local credit unions to promote responsible saving and provide access to affordable borrowing
  • Providing financial training at our offices in Bowthorpe Hall
  • Recommending specialist advice services
  • Checking that our customers receive the correct benefits
  • Offering affordable loans.

Tackling worklessness

We help our unemployed customers get back into work. We do this by:

  • Organising and attending regular "Job Fairs" where customers meet prospective employers and learn about volunteering and training opportunities
  • Offering volunteering opportunities in our luncheon clubs and offices
  • Working with contractors to create apprenticeships for young people
  • Running short placements for people who express an interest working in social housing
  • Running training courses for our customers in areas like IT, administration, arts and crafts. Our decorating courses have provided opportunities for structured training and practical experience
  • Leading the 'Changing Lives, Strengthening Communities' partnership which is tackling issues such as: money, employment, learning and health and well-being
  • Working with Job Centre Plus to offer short work placements via campaigns such as Norwich for Jobs

Find out more

Get in touch at if you have an idea for a course, would like to volunteer at our luncheon clubs or need any further information.


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