Housing Related Support

If you need advice and help with housing-related difficulties to make sure you can continue living in your own home, there are many support agencies who can help you via floating support service. 

These services include help with understanding complicated official forms, support with claiming housing benefits and grants, help with skills to live independently, managing relationships with neighbours and help to contact other services.



A free service for people over 16 who need support to secure or maintain accommodation and independence is provided by Stonham HomeStay

T: 0845 155 0390

E: StonhamHomeStayNorfolk@homegroup.org.uk



Together for Mental Wellbeing provides a floating support service for people who have mental health problems and need housing related support. The service is free for people without a personal budget. If you get a personal budget a charge will be taken from in in line with the Council's charging policy. The service is available for up to two years but can be provided for longer for people with complex needs who need intensive support.

T: 01603 485095/07894 595305




In Suffolk all housing related support requests go through a single gateway which categorises customers according to their needs and the risks that they present, and allows them to be better supported by support providers




Circle Support

Can offer general housing support, plus resettlement support, to people of all ages including elderly, covering Cambridge City, Fenland and south Cambridgeshire

T:  0800 110 5765

E:  cambridgeshirefloatingsupportteam@circle.org.uk


CHS Group (Cambridge Housing Society)

Offer support with housing issues and provide advice on how to live independently coveringEast Cambridgeshire

T:  01223 713550

E:  floatingsupporteastcambs@chsgroup.org.uk



Axiom Care

Offer housing related support including resettlement support, across Huntingdonshire

T:  01733 347135

Text:  07799 760764

E:  enquiries@axiomha.org.uk


Mental Health

Mind in Cambridgeshire (MiC)

Offer support and advice concerning mental health issues from 2 offices:


T:  01223 311320

St Neots

T:  01480 470480

E:  enquiries@mindincambs.org.uk



Offer support to individuals challenged by mental health in Peterborough, Cambridgeshire, Norfolk and surrounding areas.

T:  01733 233725

Text:  07970 399498

E:  enquiries@augustacare.co.uk

W:  www.augustacare.co.uk/mentalhealth/



One Support

Offer floating housing related support from the age of 16 years upward, including older people, across North East & Mid Essex - Braintree, Chelmsford, Colchester, Maldon and Tendring.

T:  0300 123 1921

Text:  07964 115010

E:  essexfss@onehousinggroup.co.uk


Family Mosaic

Offer floating housing related support from age 16 upwards, including older people, across South & West Essex - Basildon, Brentwood, Castle Point, Epping Forest, Harlow, Rochford and Uttlesford.

South Essex

T:  01268 498500

Email via website:   www.familymosaic.co.uk

North Essex:

T:  01206 773000

Email via website:  www.familymosaic.co.uk


Mental Health Support

Mid and North Essex Mind

Telephone for general enquiries: 01206 764600  Mon - Fri -  9am - 5pm

Child or young person in crisis- Mon - Fri -  9am - 5pm call 0300 300 1600 Weekend or out of hours call 0300 555 1201


Adult already being seen by mental health service but in crisis

Chelmsford, Maldon & Braintree call 0330 726 0130, Colchester & Tendring 0330 726 1800

Anyone over 18 needing someone to talk to for information between 6pm - 2am any daycall  0845 090 0909


South East & Central Essex Mind

Telephone:  01702 601123

Samaritanslocal helpline: 01245 357357 or national helpline:  116 123


Domestic Violence Support

24-hour National Domestic Violence Freephone Helpline  0808 2000 247

Website: www.nationaldomesticviolencehelpline.org.uk



Leeway - Female and male

T: 0300 561 0077

W: www.leewaysupport.org


Haven Project - South Norfolk - Female only

T: 0845 467 4876

E: havenproject@orwell-housing.org.uk


Victim Support - Norfolk wide - Female and Male

T: 0300 303 0165

E: vcu.eastofengland@victimsupport.org.uk

W: www.victimsupport.org.uk


Pandora - Kings Lynn and West Norfolk - Female

E: referrals@pandoraproject.org.uk

W: www.pandoraproject.org.uk


Daisy Programme - Breckland - Female and male

E: help@daisyprogramme.org.uk

W: www.daisyprogramme.org.uk



New Dawn Suffolk

For information across Suffolk




CSV Media

T: 01473 418035

W: www.csv.org.uk


Lowestoft- Female and Male

Waveney Domestic Violence & Abuse Forum

T: 07906 235979

W: www.openyourheart.org.uk


Cambridge and surrounding areas for women

You can self refer to the following specialist support organisations:

Cambridge Women's Aid (Cambridge City & South Cambs) 01223 361214

Refuge (East Cambs, Huntingdonshire & Fenland)  07787 255821

Peterborough Women's Aid  01733 552200


Peterborough and surrounding areas for men

Specialist Abuse Service Peterborough (SAPS)

Telephone:  08454 103123

Refuge Outreach:  07787 255821

National men's advice line Mon - Fri - 9am - 5pm  0808 801 0327

Email:  info@mensadviceline.org.uk

Website:  www.mensadviceline.org.uk

Mankindoffer support via their website  www.mankind.org.uk

Telephone:  01823 334244



Changing Pathwayscovers Basildon, Brentwood, Castle Point, Rochford & Thurrock

Telephone:  01268 729707

Website:  www.changingpathway.org.uk

Safer Places- for adults and children in Essex & Hertfordshire

Telephone:  0845 0177 668

Website:  www.saferplaces.co.uk

Victim Support Essex

Telephone:  0845 3030 900 weekdays 8am-8pm, weekends 9am-7pm, bank holidays 9am-5pm

Email:  Essex@victimsupport.org.uk











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