Standard

Reporting

Target

Home

We will continue to invest in our homes

% meet the Decent Homes Standard

100%

We will continue to protect the safety of our residents in their homes

% of properties have received their annual gas service

100%

We will continue to protect the safety of our residents in blocks of flats

% of our blocks have received an annual fire risk assessment review 

100%

We will provide an efficient, effective repairs service

% of repairs completed right first time

% of customers surveyed were satisfied with the repairs service they received

88%

90%

Neighbourhood and Community

We will provide an effective tenancy enforcement service

% of customers surveyed were happy with the way their report of anti-social behaviour was dealt with

82%

We will respond to reports of serious anti-social behaviour within one working day

% of reports of anti-social behaviour were responded to within one working day

98%

We will keep our neighbourhoods clean , safe and well maintained

% of customers surveyed who were  satisfied with the overall grounds maintenance service provided

% of customers surveyed who were satisfied with the overall estate cleaning service that is provided.

75%

75%

Tenancy

We will manage our empty properties effectively

Av. no. of days to relet operational voids

Cotman - 19 days

We will work to sustain tenancies

% turnover in a rolling 12 months

Cotman - 7%

Tenancy Involvement and Empowerment

We will effectively respond to complaints

% of first stage formal complaints responded to within 10 working days.

100%

We will report to customers on our performance

We will produce and publish an Annual Report

Production and publication of the Annual Report