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We are sorry our online service to report a repair is not available.

Update: Due to the impact of the coronavirus outbreak we are responding to requests for emergency repairs only.

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

If your repair is an emergency, please call our Customer Service Centre on 01772 667075.

We will be asking additional questions to make sure we safeguard you and our colleagues before arranging a repair.

Please note we are not able to book in repairs that are not an emergency.  We have started planning for the reintroduction of routine repairs. The return back to a normal service will take time as we introduce new safe ways of working in line with COVID-19 Secure Government workplace guidelines.

We will let you know when we are able to restart our normal repair service.

Our website will also have the latest service updates.

Please be aware that gas safety checks will continue wherever possible.

Once our normal service delivery is resumed, this online feature will be made available again.

Thank you for your patience at this time.

Last updated 26/05/2020



Looking after your home has never been quicker or easier thanks to our new and improved online services. 

Your online account is the simplest way to report a repair, view your rent account or make a payment.

You can check up on your repairs history and appointments, view rent statements and balance, and see our latest service updates - all from the comfort of your living room!

Whether on a PC, tablet or your smartphone, you can manage your home from any location and at any time of day that suits you.

Sign in to your account

Sign in to your account to report a repair, view your rent account or make a payment.

Not yet registered?

Creating an account is easy, and it only takes a few minutes. All you need is your email address and payment reference number. Set up your online account

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