Report a repair

The easiest way to report a repair is by registering with our new online services. It is quick and easy to register and you can get starter by visiting

If you rent a home

Sign in to your online account to report a repair.

Give as much detail as you can. This will help us to plan your repair more quickly.

Once you've logged a repair online

Your repair will be passed to our contractor who will contact you to arrange an appointment.

If it's an emergency

Don't report emergencies online - like burst pipes or gas leaks. Telephone us immediately on 0845 850 9574 (local rate from all UK landlines) or 01772 667075 (calls from a mobile are charged at your usual tariff so will be free if you have free minutes and are within your allowance).


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"We were 100% compliant with gas servicing regulations in 2017/18, reflecting our commitment to customer safety"
Customer Annual Review 2018
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