Gas safety

Gas appliances need to be serviced regularly to ensure they are working properly and efficiently. If they are not serviced regularly there is a risk that they could emit carbon monoxide gas. It has no smell so it's very difficult to detect and can be fatal.

Gas safety checks

We carry out gas safety checks. As your landlord we have a legal duty to carry out a check before you move in as well as at least every 12 months to carry out an annual inspection and service. We'll write to you with an appointment time before your annual service is due.

When the engineer calls

Our gas engineers are Gas Safe registered and carry a Gas Safe Register ID card. They'll check that your gas installations, appliances, pipes and flues are safe. The engineer will leave a card asking you to make another appointment if you're not in.

We'll give you a copy of the landlord safety record when the check is completed.

Do I have to do anything?

Make sure you're at home for the appointment you've been given. If you need to change it simply call us to rearrange a time that's more suitable for you. Your safety is our priority.

We may have to force entry if you do not let us in to carry out the check and you could be charged for this.

Please be aware that it is part of your tenancy agreement to allow access for gas checks and as the tenant it is your responsibility to make arrangements to allow us access. For an external meter, if we have been unable to gain access, we will automatically cap on the gas safety check deadline date.

How can I rearrange my appointment?

For any queries or to rearrange an appointment call us on 0845 850 9574 (local rate from all UK landlines) or 01772 667075 (calls from a mobile are charged at your usual tariff so will be free if you have free minutes and are within your allowance).

Our contractor offers morning or afternoon appointments Monday to Friday. Early evening and Saturday appointments are available if you need them.

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